Uber Eats wants to fix your messed-up orders before they become rage tweets. The delivery giant just dropped a new “Live Order Chat” feature that lets restaurants talk to you mid-order, so if your spicy tuna roll is MIA or your no-onion request got lost in the sauce, they can clarify on the spot. Think of it as your food order getting a customer service hotline while it’s still cooking.
But hold the phone, you cannot just DM your pizza guy for fun. Merchants have to message you first. Once they do, you’re free to reply about substitutions, allergies, or last-minute panic changes. The chat ends as soon as the food is out the door or picked up, so it’s strictly business. (No, you can’t flirt with your burrito.)
This new chat update is hot on the heels of DoorDash rolling out a similar feature a few months back. Call it the battle of the chat-enabled menus.
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Uber Eats is adding more AI to your entrée.
Uber Eats is also giving merchants a little algorithmic glow-up with AI-powered tools:
- AI review summaries: Because reading 400 versions of “the fries were cold” is no one’s idea of fun.
- AI-generated menu descriptions: No more guessing what “Grandma’s Secret Noodles” actually means.
- Photo upgrades: If your menu image looks like it was taken on a potato, AI can fix it, with better lighting, framing, and even swapping takeout containers for plated shots that look appetizing.
Speaking of photos, Uber Eats also wants you to help. If your dish shows up looking Insta-worthy, snap it and submit it through the app. If Uber Eats picks your photo, you’ll get $3 in Uber Cash. Just tap “Add Photos” when rating your order. It’s like Yelp, but with pocket money.
Uber Eats is betting big on AI and real-time communication to level up your delivery experience. It is a smart move in a world where food delivery mistakes go viral, and people expect restaurant-level service from their couch. Will this fix the “wrong order” epidemic? Maybe not entirely. But it’s a spicy start.
